General
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- Welcome to Khoshgel Official. Please review the following Terms and Conditions that govern your use of our website. Khoshgel Official reserves the right to update or modify these Terms and Conditions at any time without prior notice.
1- Exchange Policy
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- If you receive a product with a manufacturing defect or an incorrect item, kindly notify us within 48 hours of receiving your order. Our team will guide you through the return process to our address in Pakistan. All return shipping charges, customs duties, and related costs shall be borne by the customer unless otherwise approved by Khoshgel Official.
- Upon receiving the returned product, we will conduct a thorough inspection. If the defect is verified, we may offer a replacement, store credit, or refund at our sole discretion.
- Generally, Khoshgel Official does not accept exchanges or refunds except in cases of verified defects or exceptional circumstances.
- If you receive a product with a manufacturing defect or an incorrect item, kindly notify us within 48 hours of receiving your order. Our team will guide you through the return process to our address in Pakistan. All return shipping charges, customs duties, and related costs shall be borne by the customer unless otherwise approved by Khoshgel Official.
2- Price & Content Information
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- While we make every effort to ensure that pricing, product descriptions, and website content are accurate, occasional errors may occur.
- Khoshgel Official reserves the right to refuse or cancel any order placed for products listed with incorrect pricing, inaccurate descriptions, or other website errors. In such cases, we will contact you with further instructions before processing your order.
- While we make every effort to ensure that pricing, product descriptions, and website content are accurate, occasional errors may occur.
3- Order Acceptance
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- We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, pricing inaccuracies, payment verification issues, suspected fraudulent activity, or limitations on order quantities.
- Additional information or verification may be required before accepting an order. If your order is cancelled, we will notify you accordingly.
- We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, pricing inaccuracies, payment verification issues, suspected fraudulent activity, or limitations on order quantities.
4- Delivery Charges
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- Shipping charges are calculated at checkout based on the destination and selected shipping method.
- For international orders, customs duties, taxes, and import charges are not included in the product price and are payable by the customer upon delivery.
- Delivery charges are non-refundable once an order has been dispatched.
- Shipping charges are calculated at checkout based on the destination and selected shipping method.
5- Delivery Timelines
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Khoshgel Official is responsible for dispatching your order within the estimated processing time.
- However, we cannot control delays caused by courier companies, customs authorities, weather conditions, public holidays, or other unforeseen circumstances. Customers will be informed if significant delays occur.
- Estimated delivery times are:
Pakistan: 3–7 Working Days
International: 7–15 Working Days
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Khoshgel Official is responsible for dispatching your order within the estimated processing time.
6- Customs, Duties & Taxes
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- Orders shipped outside Pakistan may be subject to customs duties, import taxes, VAT, or other local government charges.
- These charges are the sole responsibility of the customer. Customs regulations vary by country, and customs authorities may inspect international shipments.
- Orders shipped outside Pakistan may be subject to customs duties, import taxes, VAT, or other local government charges.
7- Care Instructions
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- All Khoshgel Official garments are designed to be dry clean only.
- To preserve the quality, color, embellishments, and overall appearance of your garment, we strongly recommend following these care instructions.
- Any damage resulting from hand washing, machine washing, bleaching, or improper garment care will not be covered under our Exchange or Refund Policy.
- All Khoshgel Official garments are designed to be dry clean only.
8- Privacy
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- Your privacy is important to us. Any personal information collected through this website will be handled in accordance with the Khoshgel Official Privacy Policy and used only for processing orders, customer support, and improving our services.
9- Acceptable Use
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- Our goal is to provide a safe, secure, and enjoyable shopping experience for all users.
- When using our website, you agree not to:
Violate any applicable laws or regulations.
Infringe upon our intellectual property or the rights of others.
Upload or transmit harmful software, malware, or viruses.
Send unsolicited promotional communications or spam.
Collect or harvest information from our website through automated methods.
Attempt to gain unauthorized access to any part of our website or systems.
Copy, reproduce, distribute, or commercially exploit any website content without prior written permission.
Encourage or assist others in engaging in any prohibited activities.
- Our goal is to provide a safe, secure, and enjoyable shopping experience for all users.
10- Governing Law
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- These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.
- You agree that the courts of Karachi, Pakistan, including any applicable consumer courts, shall have exclusive jurisdiction over any disputes arising from your use of this website.
- These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.
11- Contact Information
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- For any questions, concerns, or complaints regarding these Terms and Conditions, please contact us:
Phone: +92 308 3883334
Email: khoshgelonline@gmail.com
We aim to respond to all customer enquiries within 2 business days.
- For any questions, concerns, or complaints regarding these Terms and Conditions, please contact us:
12- Disclaimer
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- We make every effort to ensure that the colors displayed on our website accurately represent the actual garments.
- However, slight variations may occur due to factors including fabric dye batches, lighting conditions, digital photography, monitor settings, and individual screen displays. Such variations shall not be considered product defects.
- We make every effort to ensure that the colors displayed on our website accurately represent the actual garments.
13- Inaccuracy Disclaimer
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- Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other information.
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Khoshgel Official reserves the right to correct any such errors and to update or modify information at any time without prior notice, including after an order has been placed.
- If you do not wish to proceed with your purchase following any pricing or information updates, please contact us within 24 hours of placing your order, and we will assist you with cancelling the order where applicable.
- Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other information.
