EXCHANGES:
Any product bought from khoshgel’s online store can be exchanged from the Online Store ONLY, within 14 days of receiving it, provided it is unused and still has the label and tags in their original state. This policy is applicable to local orders only. Products purchased from the Online Store cannot be exchanged at our in-person locations.
- For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.
- For products on Sale, we do not offer exchanges unless we deliver the incorrect order.
- If during delivery, customs’ duties are applicable, they will be paid in full by the customer.
- Khoshgel is not responsible for bleeding, damage of print, or fading of colors due to washing.
PROCEDURE FOR EXCHANGE
Khoshgel does not offer a refund policy however, if you wish to exchange any product within 14 days, you can contact our customer service center by emailing us at [email protected] or can call us or whatsapp us at +92 328 1932336.
Please note that for all local order exchanges, please contact us by email or else on whatspp for delivery details.
You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable. Khoshgel has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.
COMPLAINTS HANDLING MECHANISM
For complaints contact us on +92 328 1932336 or send us an email on [email protected]. We will provide a solution to the query within 24 hours of receiving your complaint.
SHIPPING AND CANCELLATION
You may cancel your order at any time before the order has been processed. Once the order has been processed it can not be cancelled.
